5-star international airline enhanced their TRADE PLATFORM with John Keells IT’s QUALITY ASSURANCE services

24th November 2021

The existing business communication platform of this leading 5 star middle eastern airline was viewed in its ineffectiveness to facilitate two-way conversations between customers and agents. John Keells IT was entrusted by this Airline with the task of conducting the Quality Assurance(QA) for Galaxy (their new automated trade system) towards ensuring that all performance KPIs were being met.

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