Privacy & Data Governance

PERSONALLY IDENTIFIABLE INFORMATION

We may collect personally identifiable information from users in a variety of ways, including, but not limited to, when users visit or interact with us through various digital touchpoints (visiting the site, subscribe to an e-newsletter, fill out a form, chat with us via a chatbot and in connection with other activities, services, features or resources we make available through our digital touchpoints). Users may be asked for, as appropriate, name, company name, email address, mailing address, phone number and other information as relevant. Users may, however, interact with our digital touchpoints anonymously. We will collect personally identifiable information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, although it may prevent them from engaging in certain activities which warrant such disclosures.

NON-PERSONALLY IDENTIFIABLE INFORMATION

We may collect non-personally identifiable information about users whenever they interact with our digital touchpoints. Non-personally identifiable information such as browser name, the type of computer and technical information about users means of connection to our digital touchpoints, the operating system and the Internet service providers utilized, and other similar information.

WEB BROWSER COOKIES

Our digital touchpoints may use “cookies” to enhance the user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly. (For more information, refer below)

HOW WE USE COLLECTED INFORMATION

The Company may collect and use users’ personally identifiable information for the following purposes:
To improve customer service, information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience, we may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
To improve our digital touchpoints, we may use feedback you provide to improve our products and services.
To run a promotion, contest, survey or other feature to send users, information they agreed to receive about topics we think will be of interest to them.
To send periodic updates, we may use the email address.
To send User information and updates pertaining to their order.
It may also be used to respond to their inquiries, questions, and/or other requests.
If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or user may contact us via our digital touchpoints as relevant.
For the purposes of facilitating the booking made by you, and to promote the products and services of the company and its brand.

REQUIREMENT TO PROVIDE DATA

You are required to provide full and accurate details in the form required by us for us to process the booking/request made by you. We are unable to confirm or process any bookings/requests made by you if you do not provide such personal data as required.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

RECIPIENTS OF DATA

We may share your personal data with our principals, partners, service providers, and other parties under proper legal structures as required for the purpose of facilitating and/or fulfilling our obligations in relation to products, solutions and services offered by us or to promote the products, solutions and services of the company and its brand. We may also use/share your data for data analytics and promotional activities with parties mentioned above.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent your personally identifiable information to others. We may share generic aggregated demographic information not linked to any personally identifiable information with parties mentioned herein such as principals, business partners, trusted affiliates and others for the purposes detailed herein. We may use third party service providers to help us operate our business and/or administer activities on our behalf under strict contractual framework including NDAs. You acknowledge that we may share your information with these parties mentioned herein for those limited purposes.

RIGHTS OF THE DATA SUBJECT

You shall have the right to request from the Company, access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability. You shall also have the right to withdraw your consent for us to use your personal data at any time, provided that any processing of your personal data prior to the withdrawal of your consent shall not be rendered unlawful. Further, if you are an EU data subject, you shall have the right to lodge a complaint with a supervisory authority in the event that there is a breach of the relevant data protection regulations.

CHANGES TO THIS PRIVACY POLICY

The Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

PERIOD FOR WHICH THE PERSONAL DATA WILL BE STORED

Your personal data will be stored by the Company for a minimum of seven (7) years and for a maximum period as may be required under law or accepted business practices as applicable in our country of registration and operation.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, please contact us at:

Phone: +94 112 318319

OUR LOCATIONS

John Keells IT (APAC)

148, Vauxhall Street, Colombo 02, SRI LANKA.

John Keells IT (EMEA)

Unit # 804, SAMA Tower, Sheikh Zayed Road, DUBAI.

DISCLAIMER

Although we attempt to keep all information accurate and up to date in our digital touchpoints, the accuracy and timelines of the information provided cannot be guaranteed. We hope that you will find the information helpful and easy to use. We provide all content for informational purposes only and make no representations or warranties of any kind regarding the same. The Company and its management and its owning company disclaims all liability of any kind whatsoever arising out of the use of, or inability to use, the information contained in our digital touchpoints as applicable. The Company’s digital touchpoints are designed to provide information about the Company, its products, solutions and services, and links to specific external sites. Use of this system for any purpose other than that for which it was designed is unauthorized and prohibited.

SUBMITTED MATERIALS

All parties submitting materials to the WWW servers represent and warrant that the submission, installation, copying, distribution and use of such materials in connection with the WWW servers will not violate any other party’s proprietary or legal rights.

INTELLECTUAL PROPERTY RIGHTS

The material and content provided on the site is strictly for your personal and non-commercial use only. However, you could save where expressly provided, and you agree not for yourself or through or by way of assistance from any third party to distribute, copy, extract or commercially exploit such material or contents. Except as otherwise indicated, all materials on this Site, including, but not limited to text, information such as; customer or partner references, data, images and pictures, illustrations and written and other materials contained in this site are protected by copyrights, database rights, trademarks and/or other intellectual property rights owned, or used with permission of their owners by us or our partners, affiliates or associates. This site is protected by copyright and other intellectual property rights. All rights reserved.

THIRD PARTY CONSENT

You confirm that any personal information or data you share on behalf of another person for the purposes of a booking or inquiry with the Company has been obtained with the prior consent of such person who has apprised himself/herself of the booking/inquiry terms and conditions and privacy policy of the Company and such person is aware of their rights in respect of such data provided to us.

Data Privacy & Usage

As per the Data Privacy & Usage policies prevelant in the respective countries that we operate in, you have the right to amend or delete any personal data or information you may have previously shared with us and which is stored via our digital touchpoints and associated databases. This deletion/amendment will be carried out within a reasonable period.