Thought Leadership

Competition is evolving, and the most successful companies compete by creating shared value rather than with linear value chains. Ramesh Shanmuganathan discusses how companies might start to approach creating shared value. Read More

For a century at least innovative new firms have driven lumbering old companies out of their dominant market positions. With the spread of the internet and smartphones in the last decade, this disruption has accelerated and now reaches every corner of the world. Read more

Data is a key differentiator and determinant of the competitiveness of an organization and its ability to sustain value to its stakeholders – be it a customer, employee, partner, or shareholder. Read more

Businesses around the world have been affected by the COVID-19 pandemic, compelling them to adapt, innovate and reinvent themselves to survive and sustain. Businesses in Sri Lanka are also in the process of recovering from the damages caused by the pandemic by adapting to the ‘new normal’. Read more

Between the world-changing pandemic and economic turmoil, leaders able to navigate the chaos and uncertainty towards a new normal will be more successful. The traits required of such leaders are different to what we have seen in the past. Read more

The technology explosion in many counties is digitizing services and helping build an astonishing array of new products that are transforming economies and the lives of people. Read more

The Internet has effectively transformed the world we live in today and thought leaders around the world are maximizing the benefits of this transformation in ways unimagined a few decades ago. Read more

Technology and automation have unquestionably improved our lives, they’ve also made the modern customer experience much noisier since countless customer interactions happen around the clock, and many fly below your radar. Read more

The world contains an unimaginably vast amount of digital data. That’s because there is now an abundance of technologies and tools to capture and process data from a host of sources such as smartphones, IoT devices/ sensors, websites, social media, and online feeds.  Read more